How we handle your information

Information we collect

When you request an appraisal, use the valuation tool, contact us, or submit an equipment enquiry, we may collect your name, company, email address, phone number, equipment details, and anything else you choose to tell us.

How we use it

• respond to appraisal, valuation and equipment enquiries
• prepare and deliver appraisal reports
• connect you with the appropriate Jeff Martin Auctioneers team members
• improve the reliability and usability of this website
• meet our legal, professional and record-keeping obligations

Analytics and session recording

We use Microsoft Clarity to understand how this website is used and to find and fix problems with it. Clarity records the pages you open, where you click, how far you scroll, and how your cursor moves. These recordings run for every visitor, including visitors who decline analytics cookies, and we review them only to improve the site. We do not use them to identify individual visitors. Microsoft processes this information as our service provider under the Microsoft Privacy Statement.

We also use Google Analytics to measure traffic and interaction patterns. Google Analytics sets non-essential cookies and is enabled only if you accept analytics cookies through our cookie banner. Choosing "Essential Only" means Google Analytics and its cookies are not enabled; it does not stop session recording. We do not use advertising cookies.

How enquiries are handled

Form submissions are processed through service providers that help us deliver messages to the right team. Submissions may be reviewed by Jeff Martin Appraisals and Jeff Martin Auctioneers staff for follow-up, appraisal work, and related business operations.

Information sharing

We do not sell personal information. We may share it with Jeff Martin Auctioneers personnel and with service providers that help us operate this website or respond to your request, and where disclosure is required by law.

Data retention

We keep enquiry and appraisal information for as long as is reasonably necessary to manage communications, deliver and support our valuation work, maintain professional records, and meet legal obligations.

Your choices

You can choose not to provide optional information, although required form fields may be necessary for us to respond. You can accept or decline non-essential cookies when the cookie banner appears, and most browsers let you block or delete cookies through their own settings.

Contact

For questions about this policy or about information we hold, contact us through our contact page.